Cancellation and Refund Policy

At Floral Hub, we understand that sometimes plans change and orders may have the need and urgency to be cancelled. We have implemented the following cancellation policy to ensure fairness for all of our customers.

1. Cancellations for pickup delivery must be made at least 48 hours before the scheduled delivery or pickup time and for orders that require shipment, a cancellation request must be made 72 hours in advance of the dispatch of the order.
2. There shall be no refunds in case of violation of shipment policy, specifically where delivery was attempted and the product was not received.
3. If self pick up order is not canceled within 48 hrs & shipping orders are not canceled within 72 hrs from the time of delivery then no refunds will be available.
4. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to wecare@floralhub.in.
5. Mail shall contain the following details:-
   • Order ID:
   • Cancellation Reason:
   • Refund Account Details:
6. Custom or special orders may have different cancellation policies and will be discussed at the time the order is placed.
7. Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled. Cancellation charges of 10% is applicable on all cancellation requests
8. A recipient who claims for refund shall receive it within 10 business days
9. We reserve the right to make exceptions to this policy on a case-by-case basis.
10. Floral Hub may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes, we will notify you by email or an announcement on the website.

If you have any questions/comments about our Cancellation and Refund Policy, please email us at wecare@floralhub.in